Customer Testimonials
We recently purchased a 2023 Subaru Outback from this dealership, and shortly after bringing it home the rear liftgate stopped working properly and will not open.
Since then, trying to get the issue addressed has been extremely frustrating. We’ve reached out multiple times to sales, a sales manager, and even the general manager, and have either been passed around or not responded to at all.
We were told to bring the vehicle back to their shop (which is about an hour away), but no one has been willing to actually schedule the appointment or confirm a loaner vehicle—despite us ... Read More DealerRater - Apr 22, 2026
We have been a Honda owner of over 30 years. This dealership has always treated us fairly from the sales team, to the purchasing through the servicing. This has been our go to dealership and will remain.
Everyone from Brandon the sales associate through the negotiations and all the financing was great. One of the best dealerships I have dealt with. Everyone is cordial, attentive and extremely helpful with any issue. My experience was positive through the entire deal and with several questions and concerns since then. I have always found this dealer to be a great resource for my car, regardless of issue.
Travis was my salesperson and he was amazing! He went above and beyond to make the buying experience easy and special! Travis listened to what I wanted in a new car and and never made me feel bad for changing my mind! He communicated well by texting and calling me to keep me up to date on the car I was purchasing and made sure it was in perfect shape before selling it to me. He worked with me to get the price I needed and gathered information before the pick up date to make the day go smoothly and ... Read More DealerRater - Feb 5, 2026
I bought my vehicle new from this dealership 8 years ago and I’ve consistently used them as my only place I take my car for service and Manny is my go to guy, he takes care of me and my car which I appreciate very much, highly recommend this dealership
Love this dealership and their service department. Always get treated very well and feel respected.
At my arrival, Amber was polite and very clear, explained everything completely. She kept me informed as to progress and completion time. The person who serviced my car was thorough and I was happy with the job done. Although it was an expensive visit, I felt confident going back home. A job well done by all.
It is amazing how consistently great the staff is at Jefferson City Honda. From the reception, through updates on the work, the costs covered as they progressed through the repair, to the final check out. Zack, service advisor, delivered the Passport to me, showing the repairs done. They always return the car without any signs that they had been there. No finger prints either!!
Their svc dept helped our 2001 Odyssey reach 1/3 million miles on Labor Day! I took bagels to them to celebrate. :o)
I really like dealing with the service department. It is easy to make appointments and their communication before,during and after the appointment is very good.
I am very happy with the service and the professional customer treatment I receive at this dealership. Manny was excellent in taking care of me!
The cars are clean, plenty of stock, and the associates are all friendly and helpful.
The service department is amazing. I’d give them 5 stars. The sales team was only okay. They sold me a car that needed work done right away.
They told me they changed the engine oil during the vehicle's initial checkup. I checked it a few days later, and the oil already needs to be changed because it's a dark color.
Outstanding customer service. I still miss Andrew! Getting to know the new young lad & lassie!!!! Manny is Phenomenal!
I bring both my Honda’s here. Always great service and positive communication. Great experience!
Very easy to deal with and super attentive. Would recommend to anyone looking for a Honda.
Great timely visit. Treated with respect and kindness. Would come back for any other needs for my vehicle. Don’t change a thing
Very rewarding and insightful visit. For example I was given some valuable advice on how to rid my vehicle of some intrusive overnight rodents. The advice given was, "remember to close the air vents and place an Irish spring soap bar inside the glove box". The rodents cannot tolerate the strong fragrance. Also, I got a new cabin air filter.
This was the 3rd vehicle we’ve purchased here and it was just as smooth every time. Craig was our salesman on all 3 sales and he’s a great man to work with.
What a great experience! Walked in the door to a friendly greeting from Craig Bond who showed us pre-owned and new vehicles. No rush or high pressure just great info. Walked out a few hours later with big smiles on our faces and a brand new Honda CR-V! Thanks to all at Honda of Jefferson City!
Craig and his team were amazing! Extremely pleased with the customer service provided. They made the process smoother and easy. My daughter immediately saw the car she wanted and drove off the lot with it! Thank you!
This dealership was extremely helpful and respected the value of my trade in. Salesman was very polite as well as all the sales staff. Was out the door and on my way home with our new vehicle in a matter of minutes.
We had a great experience... 1. No pressure to purchase 2.We did purchase! 3. All personal were professional and kind. 4. I highly recommend the Dealership in Jefferson City,Missouri.
Manny in service is excellent! I wouldn’t trust my van with anyone else. He will get me in any time I need service-usually oil change and tire rotation. Needed tires this time and he had the ones I wanted at a great price
Great service, Great people, friendly, helpful, knowledgeable.I am a man of few words. Cheers !
Julie, the front assistant was helpful. But the actual mechanic working on the car didn’t seem to listen to my requests or information concerning my vehicle. A new starter put in my car in 2021. When I dropped my Honda Pilot off my starter worked, when I picked it up, it no longer worked. No attempt was made to explain or to share the cost of the repair of my starter. That was disappointing.
The Columbia dealer where we bought our Honda couldn’t get us in for almost two weeks to even diagnose/check for the problem with our cruise and other safety issues Jefferson City Honda got us in and fixed the problem quickly.
I am very pleased with the service department. Andrew was very helpful. He listened to my concerns and provided a detailed solution.
They are always friendly and do a great, great, great, great, great job for me.
A wonderful place to get great service, l was a day off on my appointment, they worked me in and got everything done that I was required for service maintenance , staff very friendly and helpful ! Great place !
Love this dealership. Manning is awesome. They go above and beyond in service. They are very friendly and polite
Andrew was my Service Representative and did an excellent job. He listened to my requests, offered services my vehicle needed. The work was quickly and my vehicle was returned to me clean. Andrew was very knowledgeable, courteous and efficient with a high skill level. Thanks for getting my vehicle ready for the trip!
Service department was professional, helpful, and friendly. Setting appointment was easy, and service was completed in a timely manner. We use Honda of Jefferson City for all the service work on our Odyssey.
Took our car in because i had noticed a few oil drops on the garage floor and figured it was a loose filter or something as simple. Manny was courteous, quick to attend to the issue and very professional. As it turned out it was the drain plug that wasn't quite tight enough. The drain plug was tightened, the pan and undercarriage cleaned and oil topped off. I got the impression that Manny treats all of his service department customers with respect and courtesy. My wife had the same type of good experience when she brought it in for ... Read More DealerRater - May 22, 2025
I always get the Best service from Andrew in the service department. He’s very knowledgeable and helpful.
This dealership service center is outstanding. Great service. Great music. Great snacks, and beverages. The sitting area is comfortable. I will not take my car anywhere else
Service representatives are prompt and good listeners. The service plan is explained, and questions are answered.
We purchased a 2019 CRV off of their lot and within the first 5 thousand miles we are hit with a brake fluid flush, new battery, wipers and a coolant flush. We should have purchased the Toyota.
As always Honda of JC did a great job. Andrew and the rest of the Honda team did an excellent job in taking care of my vehicle. With the outstanding communication I was never left in the dark as to what was being done to my truck and the approximate completion time. A team like this is what definitely keeps the Honda wheels turning.
Courteous employees. Great service. I love the refreshments. I love the cleanliness. Reasonable prices. I am satisfied.
Julia was extremely efficient and friendly. She was a one woman show when I picked up my vehicle .
Andrew was great! The service was quick and effective. I absolutely adore the shuttle guy, Donn. Enjoyed the entire experience.
Very clean. If you choose to wait while your service request is being performed they have a comfortable area.
They did a great job of doing the maintenance of my car at my recent visit.
Service center is the best with convenient drop off and ride service. Service team is very helpful and friendly, busy with many customers, but they still treat you like you're the only customer.
Cody, Nathan, Keith and Craig were all amazing to work with. I've never had a bad visit at Honda and this was a smooth and seamless process. Can't thank them enough.
Service advisor Manny is the best I have ever dealt with at any auto dealership.
The honda dealership in Jefferson City has an Excellent customer service and it is a very clean establishment.
They were all very friendly. The work was completed on my car faster than expected
The service staff was very helpful. Making an appointment was easy ,and Julia was very nice!
Was a great experence got me right in and quickly got me back on the road.
My salesman Nic S. Was fantastic. Whole process went very smoothly. My only complaint is it took half the day to trade cars. In the dealers defense, the systems were down all morning before I got there.
Julia was great to work with!. Would not hesitate to call with future needs. My daughter stopped by due to an engine light coming on and Julia helped get things figured out.
Friendly and knowledgeable service. They try to get you in and out in a reasonable time. Wish you had an outside seating area.
Manny was best service tech Honda has had. Got oil change done without an appt
Everyone at the dealership has been patient, helpful, and creative in dealing with my challenging problems .
Always excellent customer service. Everyone very helpful. Sales and service always professional. Just had my Honda CRV serviced.
I've bought a Honda from this dealership and had both of my Hondas serviced at this dealership for 4 years. It is top notch in service and selection of products. I will keep going there as long as I am able to drive both of my Hondas.
Estoy muy feliz, muy agradecida de todo el personal de Honda, por su ayuda y asistencia.
Took 2 hours for a scheduled oil change when we said we weee waiting. Not cool
I had an extremely disappointing experience with the Honda of Jefferson City technicians. Despite providing detailed information about the check engine light issue, they could not identify or resolve the problem. Additionally, they recommended replacing the tires but completely overlooked the suspension issues that caused the tire problems.
It was frustrating that they failed to address my reported concerns yet charged for their services. Ultimately, I had to take my vehicle to another shop, where all the issues were promptly diagnosed and resolved. This experience was both costly and time-consuming. Based on my experience, I would not recommend Honda of ... Read More DealerRater - Mar 18, 2025
Service and Sales were both incredible. Really appreciated the help that was received on both sides.
I always get great service from the Jefferson City Honda Service Dept and specialist Manny sees that everything is finished in a timely manner. Thank You
Dropped car off and it was done in no time. Excellent job well done! Great!!
Always awesome service very nice people and very helpful and professional I would recommend them
Service managers are professional and explain services thoroughly so there was no surprises. They got my car in within a day of my call for an appointment. I really appreciate the courtesy van taking me to work and picking me up again. Everyone was super friendly.
Great customer service in the service department. Enjoy working with Manny. Ensures my vehicle has required services.
Had several things that needed attention. We thought it would take 3 to 4 hours to get everything done. Only took 2 hours. Pleasantly surprised.
Has the information to help their customers make better decisions on the products and services that are available.
I would only mildly recommend this dealership. While they made the distance part (2 hours away) easy and my interaction with my sales person was fine a few things I found distasteful from the finalizing of everything at the end,
1) the hard sale for an extended warranty - I’m buying a car long distance and am absolutely not taking it 2 hours for warranty work - it’s also a Honda. But the warranty sales person was using standard “scare tactics” thankfully my family has own Hondas all my life, so they didn’t work. But stop treating your customers like ... Read More DealerRater - Feb 6, 2025
Honda Jeff City Mo. always takes care of my automotive problems and leaves me with no worries. Thanks Manny!!
Julia gave us great service. She explained everything to us at check-outt. Good job!
I loved working with Andrew. He shows exceptional customer service skills and that's the kind of person you want to deal with.
Attention to detail Friendly service Total customer care I would recommend this dealership for sales and service
The staff are great to work with, Julia did an excellent job of explaining everything for me. Friendly and helpful!
Your staff is super great. I love my Highlander! I just feel doooo happy and you are the guys who made it happen. So THANK YOU, THANK YOU, THANK YOU!!!!!!!!!
Great service department. Andrew is always very helpful and friendly. They keep our cars all maintained and reliable!
The service is always good and Manny makes sure I know exactly what needs to be taken care of.
Always very friendly and helpful, waiting area always clean and never have to wait too long.
Honda of jefferson city was very accommodating. Very helpful and gets you in right away!
The services provided were fast and effective at solving the issues that I was experiencing. Julia was a friendly and helpful advisor.
on time with service tone in a timely manner. suttle service was easy to use
Very friendly good about servicing my vehicle I would recommend them to anyone very good people
We live 1 hour and 15 minutes away from this dealership AND pass by a closer one on the way, but choose to have our Hondas (current: '07 Accord, '17 CR-V, '04 Accord, '20 Pilot, '17 Ridgeline/previous: '00 Odyssey, '05 Pilot, '03 Element) serviced at Honda of Jeff. City because of how well we are treated EVERY time by the service advisor (Manny) and the quality of work that's done each and every time by the technician (Diaz).
This dealership and the services writer, Manny were wonderful. I've been going there for years. Awesome!
Andrew went above and beyond to make sure our Honda Pilot was done in a timely manner. Fast, efficient and great to work with. Thanks Andrew!!
I used Honda of Jefferson City to service my CR-V for the first time. They were very friendly and gave me choices of what I wanted done. Julia, the service agent, was excellent. I will definitely return again!
Great place to purchase a vehicle. Donnie was great to work with, he made the buying process very easy. Bruce handled all the financial arrangements and was a pleasure to deal with.
I scheduled a service appointment for a recall I received from Honda for 1:00 on a Saturday. I arrived and was told to go back out and bring my car into the shop. I waited while the technician got off the phone which made it about 1:15 and then was told it was too late for them to complete the appointment because they close on Saturday at 2:00 and they needed an hour. The reason was listed on my SCHEDULED appointment, and I had driven over 45 minutes to get there.
Picked up our 2024 Pilot it was well worth the 2 hour drive .Garland and Cassidy were the best .We bought this Honda on line and over phone everything I was told would happen did My wife and I couldn't be happier with our purchase My wife loves her new Honda Pilot and we got great price ,well worth the drive. Thanks
Donnie was extremely helpful and knowledgeable. Super nice guy and professional. He answered all my questions and gave me helpful hints.
I bought a used Ridgeline a couple weeks ago and couldn't be happier with the vehicle and all the people I interacted with at the dealership. Justin Svetliik was my sales person. He is pleasant, knowledgeable and answered every question I had. Shortly after arriving and talking with Justin, the sales manager Josh Downing came over and introduced himself and welcomed me to the store. A nice touch. Mike in the F & I area doing the paperwork was fast and made it as painless as possible. Bottom line, I will be back to buy my wife a vehicle ... Read More DealerRater - Dec 14, 2023
Very shady, half-truths and not recommended at all. Very poor communication and leadership. Do not buy from them!
Worst car buying experience ever and shady financing practices. They’re nice but after you make the sale they ghost you! When we sat down with the finance department they weren’t clear on anything so we walked out really not knowing what we were paying for. We spoke about how our previous vehicle loan was written and how Columbia Honda cut us a check for the taxes so we could transfer the title into our name with no problems and he told us don’t worry he’ll take care of it. So we took him at his word. ... Read More DealerRater - Dec 6, 2022
Horrible Communication and Dishonest Business practices.
Purchased a vehicle from this dealership on 8/8/22. Throughout the course of three months they have failed to provide quality consumer care. They do not return phone calls or voicemails, their staff is hard to reach in general. They sell vehicles off the lot before the require paperwork is filed in order for the consumer to pay sale tax and acquire plates. Timeline of events:
1.) 8/8/22- Purchased vehicle
2.) 9/12/22- Called Dealership to inquire about paperwork needed to pay sales tax for vehicle- left a voice mail with finance, NO
callback.
3.) 9/13/22- Contacted Finance manager, Taylor. ... Read More DealerRater - Nov 9, 2022
If I could rate this lower, I would. My experience with Honda of Jefferson City was to say the least horrible. Other than the fact that I did meet a good salesman named Roger Mackey. I have gone through several salesman in my search for a small SUV,, with a hatch release on the fob. There is a salesman named Chris and a sales manager name Joshua Dowing who insisted in getting me in a HRV hatchback. The problem was there was no hatch release on the fob, And I told the in the beginning that was a requirement & ... Read More DealerRater - Mar 29, 2022
My Salesman was awesome. He was good (Roger McKay). Had his act together. But the money guys sucked. I believe his name was Trevor. We about walked out on him. If it wouldn't have been for Roger I would of. One - never put husband and wife against each other. 2.) If we didn't want a loan don't keep going on and on about taking out a loan. I really wasn't impressed when he tried to convince me I would make money if I took the money and invest it instead of paying for the car. Trevor ... Read More DealerRater - Aug 27, 2021
The experience was fine but still haven’t received extra transponder key Wes promised to send me. He did not return my calls or texts. No other problems
Horrible communication at Honda of Jefferson City. Tried to buy a car from them and negotiated a deal including a trade. Salesman then disappeared off the face of the earth and would not return calls, texts, voice mails, nothing. Finally reached someone at the dealership (I say finally because their phone system hung up on me multiple times) and explained that I really needed to know if I had purchased this vehicle or not. I was pretty sure they had sold it to someone else and lo and behold when the salesman called me back that was what I was ... Read More DealerRater - May 21, 2021